Herbal Formulations You Can Trust — Transparent COAs & Honest Sourcing
Returns & Refunds Policy for Herbal Products
Times & Service
All orders placed before 1600 on weekdays will be posted first class that day or the next. Due to the increased prices of tracking, it is now an optional extra, and we advise utilising this service. We cannot assist with items that are not tracked until after 20 days, as this is Royal Mail's policy, not ours.
As a herbal apothecary, we use Royal Mail as our default courier, but those wanting to explore other services can select them at checkout. For our international customers, European orders are expected to take 3-5 days, while the rest of the world may take 5-10 days according to Evri and Royal Mail. However, since Brexit, international customs have been causing significant delays.
Please be aware that when ordering natural health products, such as herbs, they may also be held for extra inspection, which is beyond our control. It is the customer's responsibility to check their country's laws, as some items, like mulungu, may not be legal in certain regions. Generally, you should not have to pay custom charges as VAT is paid here, but customs regulations vary. It is essential for customers to understand their country's procedures, as we do not take responsibility for custom fees or delays. All items are dispatched on time and with integrity, and we always have proof of everything we send.
Refunds are not issued while items are in transit. Unfortunately, a small percentage of individuals take advantage of internet buying and exploit delays, attempting to claim refunds knowing that the package will still arrive. As a small business focused on holistic wellness, we must protect ourselves, and in return, we will look after you. We will oversee and do everything we can to assist with your order, but once it is in your country, only you can contact your local customs.
Every order is treated individually, and our policies are designed to protect our customers as well as us. Approximately 99% of orders are delivered on time; late or returned items are extremely rare. This is why tracking is recommended, as it allows us to provide better coverage for your order.
Any claims must be made within 8 weeks of their due date. Any items returned to us by a postal service at any time will be automatically refunded.
Customers have a 60-day approval period, in case their circumstances change or they no longer require the items. The item must be unopened and in the same condition as when it was purchased. Please contact us before returning any item(s).
Our current return address is Scripts of Nature C/O R. Thomas, 19 Chapelhill Road, Moreton, Wirral CH46 9QG.